You are very welcome! This year has been a particular challenge for us in this area. So we get it!

We sure will now! Thanks so much for checking in and be sure to let us know how it’s going. 🙂

Hi Lydia,
Thanks very much. Glad you found this post useful!

Here’s I did for my family members who are in the same boat:
1—Encourage them to apply the “when in doubt, throw it out” rule. If they don’t know who it’s from, just delete it.
2—If they get an email from a company, that seems to be about their bill, they should call the business. Not the number on an email, but the one on their bill. Since most non-tech people haven’t agreed to paperless billing, most of what they’ll be receiving are store promotional emails or messages from friends. Anything more is subject.
3—Never open an attachment. Unless you are expecting an attachment from a specific business, it’s unlikely that a business is going to send out a random attachment. The exceptions are for companies with whom you have a billing agreement or large companies who send promotional emails. For example, I have Google business and they send me a PDF bill each moth, but I’m expecting that from them. Most people will never see and attachment from a sender unless they ask for one.

Extra Precaution: Every month or so, I log into their accounts with them and permanently remove anything from their trash. I also run any security updates, because this type of user may not be aware how to update their machine.

I hope this helps. If you have additional questions or suggestions for a future post (although this one sounds like it should be added to the calendar!) please let us know. 🙂